Privacy Policy

1. Commitment to Privacy

The Diamante Group values transparency and the protection of personal data. This Policy describes how we collect, use, and protect the information of users of our websites and platforms.

2. Information Collection

We may collect personal data in the following situations:

  • When the user fills out contact or registration forms;

  • When interacting with our digital channels (website, social networks, newsletter);

  • Through cookies and analytical tools, to enhance the browsing experience.

The data collected may include name, email, phone, company, position, and browsing information (such as IP address and website behavior).

3. Purpose of Processing

The information is processed for:

  • Responding to requests and messages sent by the user;

  • Sending institutional communications, information, or materials about products and services of the Group;

  • Complying with legal and regulatory obligations;

  • Ensuring the security of the platforms and preventing fraud.

4. Data Sharing

Personal data may be shared with:

  • Companies in the Diamante Group ecosystem, when necessary for institutional purposes;

  • Technology partners and service providers operating under confidentiality agreements;

  • Public authorities, when required by law.

Under no circumstances does the Diamante Group sell personal data.

5. Rights of the Data Subject

The user has the right to:

  • Confirm the existence of data processing;

  • Request correction, deletion, or portability;

  • Withdraw consent or oppose data processing;

  • Request information about sharing.

These requests can be made through the contact channels available on the website.

6. Storage and Security

The data is stored in a secure and controlled environment, with technical and administrative measures to prevent unauthorized access, loss, or improper alterations.

7. Use of Cookies

We use cookies to improve navigation, analyze metrics, and personalize content. The user can manage their preferences in the consent banner displayed upon accessing the website.

8. Data Retention

Personal data will be kept only for as long as necessary to fulfill the purposes set forth in this Policy, unless a longer period is required by legal obligations.

9. Policy Changes

The Diamante Group may update this Policy periodically, with the review date always indicated in the footer of the page.

10. Contact

For questions, requests, or exercise of rights related to privacy, the user can contact the Data Protection Officer (DPO) via email: contato@grupodiamantecafes.com.br